Are you a Filipino worker in the POGO industry?

If you are at risk of being displaced we'll help you 
find new employment
  • Assistance for Filipino POGO workers

  • Through APO's linkages with companies

  • Partner employment agencies

What is APO?

The Alliance of Progressive Organizations (APO) is a collection of People's Organizations with a common goal to improve the lives of Filipino workers. APO assists workers, champions worker's rights, and gives paralegal assistance to those that need it.

Connect with APO in 3 Ways

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Don't get caught off-guard, start looking for alternative employment

If you are a Filipino and are working in the POGO Industry, recent events may mean that your company may have to rationalize manpower resulting in loss of jobs. We've listed some employment opportunities below that you can apply to, or contact us regarding what jobs you are looking for.

Get up to 26K monthly | Sales EASY Account | Concentrix | JOB CODE: 001

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Quezon City

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<1 year

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Hig School / Senior High School

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P20,000 - P26,000 / month 

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

It’s all about tapping into sentiment and building an emotional connection that keeps customers and staff fanatical about your brand. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights.

Job Description


·        Answering incoming calls from customers

·        Sorting out customers’ inquiries or requests

·        Ensuring that customers’ requests are managed in an appropriate and timely manner

·        Developing, organizing, and maintaining accurate files

·        Maximizing different Concentrix and client-based tools and applications for customer management and servicing

·        Delivering a high caliber of service in a friendly, confident, and informed manner



·         Are a High School Graduate

·         Have at least six (6) months BPO experience

·         Have good English communication skills

·         Have excellent customer service, problem-solving, and multitasking skills

·         Have superb computer skills

·         Are willing to work in shifting schedule

Additional Information

Working LocationMetro Manila, Quezon City, Philippines

Get up to 26K monthly | Sales EASY Account | Concentrix | Job Code: 002

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Cebu City

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<5-10 years

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Bachelor Degree

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P40,000 - 60,000 / month 

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 180,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Job Description

Product Level:

●      Understand New Age Media’s products, internal tools and processes and leverage those to push automation and increase work efficiency

●      Using data and scientific management techniques to provide solutions to cater to various business needs

●      Prepare Excel/Power BI/Tableau reports by collecting data, analyzing and summarizing information and trends

●      Design formula-based/ macro-based reporting templates based on operational needs

●      Present Business Insights, Process Insights, Performance Insights & Market Insights to management using analytics. Actively participate in the implementation of approved insights

●      Process Analysis to Improve Throughput, Quality and Operations and Forecasting

○      Study the As Is processes and come up with To Be efficient processes. Mapping and Implementation

○      Predicting resource and volume forecast for different processes

●      Metrics and Scorecards preparation for various evaluations, comparisons

○      Preparing Scorecards for competing entities ( vendors, admin , processes). Preparing Dashboard and Metrics for Program Managers

○      User Response Analysis , Performance and Quality Measurement, New Metrics Definition

●      Financial Analysis not limited to Cost Benefit, Price per Quantity , Resource and Overhead costing for various activities

●      Project Management including Planning, coordination, Effort estimation, Reporting and Execution

○      Coordinating entire project by integrating with different teams

○      Driving the project and identifying parameters for next steps/enhancements

●      Leveraging multiple teams/products for data enhancement

●      Leading and assisting in special Pilot Projects related to Business and coming up with actionable recommendations

●      Preparing Executive Level Presentations

●      Participation and Analytical Suggestions in increasing user base/participation 


●      Lead the support team to drive analysis and perform pilot work/audit

●      Lead analysis for the process, focusing on product features and user experience.

●      Write detailed PRD for new proposals and get new workflows to improve the existing data

●      Review the policy documentation document and suggest improvements

●      Suggest improvements to our workflow and processes

●      Identify and propose initiatives to increase efficiency


Preferred Qualification:

●      Overall 5+ years of experience

●      Desired Skillset in Microsoft Excel, Power BI, Tableau, R/Python and Automation

●      Data presentation & Insights report writing is core skill

●      SQL & Tableau automation, VB basic and advance excel formulas is must

●      2-3 years of experience in managing QA data with appropriate QA tools (like pareto chart analysis, variation analysis etc.)

●      Designing, Analyzing and performing root cause analysis for required areas.

●      Vendor QA data & analysis related needs

●      Participate in QMS tool data review, tool testing and dashboard design process

●      Experience working collaboratively with cross-functional stakeholders and partners

●      Exposure to project and program management function

●      Ability to effectively influence and communicate cross-functionally with all levels of management

●      Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

●      Graduate with MBA (preferred) 

How Can APO Help?

APO has the industry / private and public sector linkages that can help assist you with your transition from the POGO sector to a parallel industry or in a new sector you'd like to explore.
  • Job Listings and Placements
    APO has industry partners like ABYAN MGT Services Corp
  • Professional Services
    ABYAN offers professional services such as executive search, placement, training and development
  • Nationwide Coverage
    Assistance is Nationwide and not just limited to Filipinos affected by POGO closures in NCR

Other Jobs Available

Browse through some of our other job listings. Contact us and leave your resume so we can assist in finding a better fit for you.
Makati | Call Center Associate (Sales) | HS/K-12 Grads | 20k* Basic Salary + Incentives!

Location: Makati

Experience: 1 year

Education: High School / Senior High School

Salary: P20,000 - P25,000

Job Code: 003

Recruitment Supervisor (Volume Hiring)

Location: Makati

Experience: 3-5 years

Education: Bachelor 

Salary: P30,000 - P35,000

Job Code: 004


Location: Muntinlupa

Experience: 1 year

Education: Bachelor 

Salary: P15,000 - P20,000

Job Code: 005

Free Placement Services
APO will not charge you for assistance in placement services
Contact us through
Mobile: 0917-633-4124
Updated Jobs
Can't find a job that fits you?
Visit again in a few days and we'll have new positions posted. Leave your contact info and resume so we can contact you when we find a fit.

Frequently Asked Questions

Need help finding an answer to your question? Ask our customer support -

Why is APO Helping Filipino POGO Workers?

APO's Mandate is to assist and help workers from the private, public sector be it in industry, agriculture, the informal sector. APO and its member organizations are vigilant in making sure workers are properly represented and have assistance when needed.

How Long Does it Take to Find a New Job?

Finding the right fit for you would depend on the existing job market of your preferred industry, your qualifications and dedication. APO and its partner organizations will support you through the whole process.

Is there any Guarantee to Job Placement?

We can't guarantee job placements.

Is this Only for Local Employment?

Yes this is only for Local employment. Job listings are for national posts.

Contact us
  • K-Zone Building, Diliman Quezon City
  • 0917-633-4124
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