WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A SALES REPRESENTATIVE

·        Answering incoming calls from customers

·        Sorting out customers’ inquiries or requests

·        Ensuring that customers’ requests are managed in an appropriate and timely manner

·        Developing, organizing, and maintaining accurate files

·        Maximizing different Concentrix and client-based tools and applications for customer management and servicing

·        Delivering a high caliber of service in a friendly, confident, and informed manner

Product Level:

●      Understand New Age Media’s products, internal tools and processes and leverage those to push automation and increase work efficiency

●      Using data and scientific management techniques to provide solutions to cater to various business needs

●      Prepare Excel/Power BI/Tableau reports by collecting data, analyzing and summarizing information and trends

●      Design formula-based/ macro-based reporting templates based on operational needs

●      Present Business Insights, Process Insights, Performance Insights & Market Insights to management using analytics. Actively participate in the implementation of approved insights

●      Process Analysis to Improve Throughput, Quality and Operations and Forecasting

○      Study the As Is processes and come up with To Be efficient processes. Mapping and Implementation

○      Predicting resource and volume forecast for different processes

●      Metrics and Scorecards preparation for various evaluations, comparisons

○      Preparing Scorecards for competing entities ( vendors, admin , processes). Preparing Dashboard and Metrics for Program Managers

○      User Response Analysis , Performance and Quality Measurement, New Metrics Definition

●      Financial Analysis not limited to Cost Benefit, Price per Quantity , Resource and Overhead costing for various activities

●      Project Management including Planning, coordination, Effort estimation, Reporting and Execution

○      Coordinating entire project by integrating with different teams

○      Driving the project and identifying parameters for next steps/enhancements

●      Leveraging multiple teams/products for data enhancement

●      Leading and assisting in special Pilot Projects related to Business and coming up with actionable recommendations

●      Preparing Executive Level Presentations

●      Participation and Analytical Suggestions in increasing user base/participation 

Operations:

●      Lead the support team to drive analysis and perform pilot work/audit

●      Lead analysis for the process, focusing on product features and user experience.

●      Write detailed PRD for new proposals and get new workflows to improve the existing data

●      Review the policy documentation document and suggest improvements

●      Suggest improvements to our workflow and processes

●      Identify and propose initiatives to increase efficiency