Please Read our Pre-Delivery Process:
Note: For questions, comments, issues regading your delivery please click: https://homegrown-organics.myshopify.com/pages/contact-us
We can't promptly reply up through Facebook messenger, PM, comments or Instragram DM.
1) We need you to text/email back to confirm that you can receive the Delivery. Email: email@example.com, Globe - 09054887086.
2) If all Items are complete and a driver is available, you will then receive an SMS/Call from us before the actual delivery. Please answer or reply. This is to make sure that you are able to receive the fresh deliveries. If you do not get a call/sms on the morning of the tentative delivery date, then your delivery might not push through. This may be due to incomplete items, driver availability, bad weather. Our aftersales team will contact you for your next available day/time.
NOTE: We will not deliver unless we can confirm with you through SMS or Call.
Please Read Guidelines On Receipt of Your Delivery:
1) Please inspect your deliveries for completeness and quality. Our drivers are trained and instructed to help you out with this.
2) You may refuse produce that don't meet your requirement. Please coordinate with us firstname.lastname@example.org if you wish us to re-deliver. By default we don't re-deliver but we can certainly make exceptions. Please note that images in posts may differ from the ones delivered. Agricultural produce are extremely varied in shape, size and general aesthetics. We do grade and sort as best as we can.
3) We inspect produce from the farm, grade and sort in Manila and do a third pass with the driver. But, we might miss some things or produce get spoiled during delivery. No worries we have a satisfaction guarantee. Just email us email@example.com and aftersales will contact you.
4) Please Note that we only deliver to the following Areas:
Alabang, Antipolo, Bicutan, Bonifacio Global City, Cainta, Caloocan, Fairview, Katipunan, Las Pinas, Libis, Makati, Mandaluyong, Manila, Marikina, Muntinlupa, Pasay, Paranaque, Pasig, Pateros, Quezon City, San Juan, Sucat, Taguig, Taytay, Tondo, towns and areas in between
If your address is outside the covered areas, your orders will be auto archived and cancelled.
To keep produce as fresh as possible, we Harvest from Confirmed orders. Delivery is also dependent on harvest availability, weather and your location if within our delivery coverage (list of areas covered is posted above) .
To follow up on your orders please click: https://homegrown-organics.myshopify.com/pages/contact-us
Please also indicate your order number. It is better to follow up through email than through comments on our page/ads since we can respond to emails faster. For other questions you can SMS us Globe - 09054887086. Our Aftersales staff are available from 9am - 5 pm.
Outside of staff hours please send us an email. In case you haven't read, here is the link to our Frequently Asked Questions Page: https://homegrown-organics.myshopify.com/products/answers-to-most-common-questions
For now all deliveries are done 2 pm onwards since some harvests are made early in the morning. Thanks!